From problem to engineer in minutes. No waiting on hold. No confusing forms.
Click your situation — emergency, repair, replacement or service. Our simple click-through form asks the right questions: what's happening with your boiler, whether it's urgent, and the details an engineer needs.
Takes under 3 minutes. No account needed.
Take photos of your boiler, any error codes showing on the display, your pipework and the surrounding area. This gives the engineer a head start and often means they arrive with the right parts.
Photos help engineers diagnose faster.
Our AI instantly reads your submission and creates a clear summary, scores the urgency (Emergency / High / Normal / Low) and suggests a triage category. This goes to our admin team immediately.
AI triage is for admin use. Final diagnosis is always by a Gas Safe engineer.
Our team reviews your ticket, selects the best local Gas Safe engineer for your job and urgency level, and sends them a full brief including your photos and notes.
Engineers are matched by location and availability.
The engineer will call or message you to confirm their arrival time. For emergencies, this happens as fast as possible — same-day where available.
You'll receive updates via SMS or email.
Your boiler is fixed, serviced or replaced. Your ticket is marked complete and you'll receive a confirmation with details of the work carried out.
All work is carried out by Gas Safe registered engineers.