A boiler breakdown is stressful, especially during cold weather. Whether it's a complete failure or your boiler keeps cutting out, this guide explains your options and how Norvera can help you get your heating and hot water back quickly.
When a boiler breaks down, you face a decision: repair or replace. The right answer depends on the boiler's age, the cost of the repair, and how reliable it has been recently. A good rule of thumb: if the repair costs more than half the price of a new boiler, or if the boiler is over 12 years old, replacement is usually the better investment.
Boilers break down for a range of reasons: a faulty heat exchanger, failed pump, diverter valve issue, pressure loss, or a PCB (circuit board) failure. Some faults are minor and cheap to fix; others are expensive or indicate the boiler is at the end of its life. If a Gas Safe engineer has advised replacement, we can arrange a competitive quote.
From your first message to a working boiler — here's what to expect.
Answer a few short questions. Takes about two minutes. You can add photos of your boiler or any error codes showing.
We connect you with a Gas Safe registered installer in your area who can visit quickly and assess the job.
Your installer gives you a clear written price before anything starts. No surprises and no obligation to proceed.
Answers to the questions we hear most often.
Answer a few questions and we'll connect you with a Gas Safe installer in your area.
Gas Safe registered installers · Fixed-price quotes · No obligation